Returns & Refunds policy

1. Scope & Applicability

This policy applies to all digital marketing, consultancy, and related services (e.g., SEO, social media, email campaigns, website updates) delivered by Royal Goods LLC to clients in New Jersey or elsewhere in the U.S.

2. Refund Eligibility

  • Refunds apply only to services not yet delivered or performed.

  • Once service (e.g. campaign setup, AI-generated copy, consult call) is delivered or started, it is non-refundable.

  • Clients may request a refund within 14 calendar days of the service start date (i.e. when work commences or deliverables are first shared).

  • Requests past 14 days are not eligible unless mutually agreed in writing.

3. Refund Process

  • The client must submit a written refund request to info@royalgoodsllc.store within the 14-day window.

  • Refunds will be issued within 14 business days via the original payment method, minus any fees described below.

  • Processing fee of 10% of the refunded amount may apply to cover administrative costs (e.g. payment portal, processing).

4. Partial Refunds & Unused Services

  • If part of the services has been delivered, only the unused portion may be refunded.

  • A pro-rated calculator will be applied based on hours of work or scope remaining.

5. No Refund Cases

  • Refunds are not available if the client has received or used deliverables—e.g. final analytics reports, content, or campaign access.

  • Change of mind, acceptance of campaign outcomes, or dissatisfaction after deliverables have been received are excluded.

6. Policy Disclosure Requirements

  • Royal Goods LLC must clearly display this policy on the website footer, terms and conditions, and purchase/engagement pages, as required under New Jersey law .

  • We will also include a link to this policy in all confirmation emails and invoices.

7. Settlement of Disputes

  • Any refund-related disputes shall be handled via good faith negotiation.

  • If unresolved, either party may pursue Med-Arbitration in New Jersey under small claims or alternative dispute resolution methods.

8. Revisions to Policy

  • We may change this policy at any time by posting an updated version on our website.

  • The effective date will be clearly noted at the top.